Terms & conditions

About us

Ampliphonic specializes in home Audio and Video installations in Johannesburg, Gauteng and Pretoria. We focus on high-end residential AV including home cinema, multi-room sound systems, HDMI distribution (both wired and wireless) and Stereo Applications.


Use of site

You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ’embedding’ or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.


Disclaimer of warranty

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.

The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions in these contents.

The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility. The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.


Our rights

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

We reserve the right to:

  1. Modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
  2. Change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
  3. We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

Privacy policy

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.

All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.

The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.


Cookie / tracking technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.


Third party links

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.


Product availability

Lead time is dependent on stock availability. Should we have stock available, orders will be dispatched the same day provided payment is validated/received before 1400 hours.

Should the product not be in stock please allow 10 – 14 working days plus freight transit time. This will allow for manufacturing and delivery to our warehouse.

Every effort is made to effect shipment of your order timeously however unforeseen circumstances may cause delays. Should we be faced with such an occurrence Ampliphonic Audio & Visual will contact you via email and provide a revised shipping schedule.


Delivery policy

When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.


Shipping

Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises.

We prepay delivery of orders over R1000 to our customers countrywide and use freight companies who are known for their reliability and efficiency. Unfortunately, things can go wrong and sometimes goods are damaged or lost in transit. Our deliveries are insured at additional expense. This ensures that the worst that can happen in the event of a loss is that the customer waits an additional day or two for a replacement, and that we claim for any loss from the insurance company. To ensure you receive a credit note for any goods damaged in transit, please follow the below mentioned procedure when receiving an order:

  • When receiving goods, please AUTOMATICALLY mark the delivery note: “CONTENTS NOT CHECKED”.
  • If a carton is missing or visibly damaged, mark the delivery note: “CARTON MISSING” or “CARTON DAMAGED, CONTENTS NOT CHECKED” and GET THE CARRIER TO COUNTERSIGN.
  • DO NOT SIMPLY SIGN THE DELIVERY NOTE – this automatically gives the consignment a clean bill of health and implies that you are totally satisfied with the goods delivered.

We will not be able to pass credit notes for goods which are lost or damaged in transit unless it is possible for us to claim from our transport or insurance company by following this procedure.

Approximate delivery / transit times are as follows:

  • Gauteng – Next day
  • Eastern Cape – Two days
  • Free State – Two days
  • KwaZulu Natal – Two days
  • Limpopo – Two days
  • Mpumalanga – Two days
  • Northern Cape – Three days
  • North West – Two days
  • Western Cape – Three days
  • Overnight and Next Day services are for the customer’s account

Undeliverable packages

Occasionally packages are returned to us undelivered. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment.

Order processing

Order processing will not begin until we receive a confirmed order and full payment.


Returns and refunds policy

Should you for any reason wish to cancel your purchase you will be liable for a 15% handling fee as well as the transport costs in both directions for the return of the goods. You must advise us in writing of your cancellation and any such cancellation must be signed by the person who made the original purchase. The goods must be returned to us undamaged in the original packaging within 7 calendar days. Should you choose to use a carrier that does not offer a tracking facility and the goods are lost then no refund or return will be considered.


Payment options and pricing

All transactions will be processed in South African Rands (ZAR).

Ampliphonic Audio & Visual endeavours to offer you competitive prices on current products; you’re total order price will include the price of the purchase plus any applicable sales tax and shipping charges (on the day of shipping).

Ampliphonic Audio & Visual reserves the right to change pricing at any time without prior notice.

Should Ampliphonic Audio & Visual reduce it’s price on any shipped products within 10 working days of shipment, you may contact us and request a refund of the difference between the price you were charged and the reduced selling price. To receive the refund you must contact us within 14 days of shipment.

Credit Card (Payfast)

We accept MasterCard and Visa credit cards via Payfast. If you do not have a credit card please utilise one of the other payment options, or simply log off and return to the site at a later time to complete your order. All of your order details will be saved online in your account for use whenever you’re ready.

Instant EFT (Payfast)

Instant EFT enables buyers to make payments with traditional internet banking with SA’s four biggest banks. The electronic funds transfer (EFT) gets verified instantly. No two day waiting period, no proof of payment required and no disclosing of financial information.

EFT (Electronic Fund Transfer)

Once you have added items to your shopping cart, proceed to “Checkout” and follow the order processing instructions. Select the option to pay via EFT (Electronic Fund Transfer). To pay via EFT (Electronic Fund Transfer), load Ampliphonic Audio & Visual as a beneficiary on your internet banking and use your Order ID as the reference for your payment. This should ensure speedy processing and delivery of your selected products. Your order will not be shipped until the funds have cleared in our account.

Name: Ampliphonic CC 
Bank: First National Bank 
Account: 62336170915 
Branch: 231433

Direct Deposit

You may pay for your products through a direct deposit. It’s exactly the same as doing an EFT payment, except you’ll have to go into your bank and physically make your direct deposit there. Ampliphonic bank deposit details will be provided by email once order has been processed. Please email your deposit slip to us at info@ampliphonic.co.za to ensure your payment is confirmed and order shipped as quickly as possible.

For more information about how to order, special order requirements and other payment options, please contact our Support Team at enquiries@ampliphonic.co.za.


Security policy

  1. Payfast processes all credit card transactions. Payfast is PCI-DSS Level 1 Compliant and uses Extended Validation SSL with 2048-bit encryption. Only two of the four major South African banks use this –the highest– level of encryption currently available. All sensitive info is encrypted within the Payfast database.
  2. 3D Secure is in place for all credit card transactions. 3D Secure is an extra layer of security in using your credit card for online transactions. Sellers are asked to enter their 3D Secure password or one time PIN –which they register with their bank– to authenticate that they are the actual cardholder. Buyers would need to activate 3D Secure on their card via their bank (if they haven’t already done so).
  3. Payfast run penetration testing on their system on a weekly basis to look for vulnerabilities.

Monitoring

We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).


Law

The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.


Updating of these terms and conditions

We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.


Consent

I understand that all the designs and trademarks are registered to Ampliphonic Audio & Visual and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by Ampliphonic Audio & Visual for any civil action or any legal action deemed necessary against me.


Contact details

PO Box 15282, Impala Park, 1472
info@ampliphonic.co.za
Talib: +27 (82) 853 7659
Johan: +27 (83) 320 1671